HITIQ Smart Mouthguard

Congratulations on purchasing the HITIQ Smart Mouthguard. You can find all the information you need to get you started right here.

Smart Mouthguard

Welcome to HITIQ

You've got your Smart Mouthguard and you're ready to get started. Here are a few things you'll need to know:

1. How to download the HITIQ Smart Mouthguard App

You will need to pair your mouthguard with the HITIQ Smart Mouthguard App. You can download the app here.

2. How to create your account

Step 1 - Set up a guardian account

  • Download and open the HITIQ Smart Mouthguard App.
  • Press Set Up Account button.
  • Read and accept the terms and conditions.
  • Enter your email and create a password.
  • Confirm account by entering code sent to your email.

Step 2 - Add a player to your account

  • Follow the steps on screen to pair app to mouthguard using the QR code inside your box.

3. How to contact customer support
You can contact us via support@hitiq.com or via the 'Contact Support' form within the Help section of the HITIQ Smart Mouthguard App.

Using your Smart Mouthguard

Charging or turning on the Mouthguard
To charge or to turn on the mouthguard, insert mouthguard into the HITIQ charging case. The mouthguard is turned on whenever it is on charge. The mouthguard will turn off automatically after charging finishes unless it is included in a session via the HITIQ Smart Mouthguard App.

Understanding the LEDs
Take a look at the LED reference table.

Group 647

Maintenance of the Mouthguard
Mouthguards should be inspected regularly for damage. Do not chew the mouthguard. A mouthguard that is damaged from being chewed should be returned to HITIQ.

If water gets into the mouthguard materials, moisture indicators will change colour from white to red. If water damage occurs, contact HITIQ support.

Product Life
After one year the mouthguard needs to be replaced. The mouthguard is not a user serviceable device. In case of malfunction, contact HITIQ support.

Using the Charging Case

Inserting the Mouthguard
Insert the mouthguard into the charging case as shown.

Charging the Mouthguard
Mouthguard charging is activated when the power cord is attached or when the power button is pressed.Upon pressing the power button, the charger will operate for 90 minutes.

Mouthguard in charging case
  • The charger will turn off automatically after the 90 minute period.
  • The mouthguard may feel slightly warm after charging.
  • The charging case typically supports four 90 minute charge cycles for the mouthguard before requiring a recharge from the power cord.

Turning on the Mouthguard
To turn on the mouthguard, press the power button on the back of the unit or attach the power cord.

Mouthguard is turned on whenever on charge. Mouthguard will turn off automatically after charging finishes unless it is included in a session via the HITIQ Smart Mouthguard App.

Understanding the LEDs

Power LED (Green)

The Power LED illuminates when powered-on by pressing the power button or connecting the power cord.

Case Charging LED (Green)

The Case Charging LED will illuminate whenever the internal battery is being charged.

Case Battery Level LED (Red/Amber/Green)

  • Case Battery Level LED shows battery level when on.
  • Green indicates >75% capacity remaining.
  • Amber indicated 75% to 25% capacity remaining.
  • Red indicates<25% capacity remaining.

Mouthguard Charging LED (Blue)

  • Charging LED blue when charging the mouthguard.
  • If no mouthguard detected, LED will blink / not illuminate.

Charging the Charging Case
The charging case contains an internal battery. This battery is charged whenever the supplied power cord is connected. The battery may require several hours of charging to fully charge the internal battery. Refer to the battery charge indicator.

Cleaning the Charging Case
Wipe down the charging case with a soft cloth, as required. If required, rinse with mild soap or detergent (e.g. dishwashing liquid) and lukewarm water using a clean sponge or a soft cloth. Do not submerge the equipment when cleaning.

Other Information

You can find concussion advice, user guides, troubleshooting information and support material all within the HITIQ Smart Mouthguard App

Terms of Use
You can find the HITIQ Smart Mouthguard Terms of Use here.